Palautusoikeus

RETURN & REFUND POLICY (B2B ONLY)

1. APPLICABLE SCOPE

This policy applies only to B2B wholesale orders placed on this website. It does not apply to retail customers, individual buyers, or non-registered business clients.

2. ELIGIBLE RETURN CONDITIONS

• Quality defects or functional issues reported within 30 days after receipt
• Wrong items, missing items, or damaged goods upon arrival
• Clear photos/videos proof provided for verification

3. NON-RETURNABLE ITEMS

• Customized, OEM, ODM, or personalized products
• Used, installed, modified, or damaged products
• Orders beyond 30 days from receipt date
• Clearance, final-sale, or discounted items
• Wrong selection, size, model, or specification caused by buyer

4. RETURN PROCESS

1. Submit return request with order number, issue description, and supporting materials
2. Receive return approval and instructions within 24 hours
3. Return products with valid tracking number
4. Refund or replacement processed within 3–7 business days

5. SHIPPING RESPONSIBILITY

• Our fault (quality issues, wrong items, missing goods): we pay all shipping costs
• Buyer’s fault (change mind, wrong selection): buyer pays return shipping costs
• Restocking fee may apply for non-quality-related returns

6. REFUND PROCESS

• Refund issued to original payment method
• Processing time: 3–15 business days
• Custom fees, taxes, and logistics fees are non-refundable

7. LEGAL NOTE

Large orders and bulk orders follow the signed business contract. All disputes are settled under the laws of the People’s Republic of China.